Online Ordering FAQs
|
| ◊ | How do I place an order? |
| | To place an order, you may click on the Add to Cart button located near the product you wish to purchase.
When all items desired for purchase have been added to the shopping cart, you may click on the Shopping Cart link located near the top of the right hand side of the page. The shopping cart provides you with a summary of the items you wish to purchase.
From your shopping cart, you may edit or even add/delete the quantity of each product you wish to buy. Also contained within the shopping cart page is a picture of the product itself along with the title and model number, item's price, subtotal, discount amount (if applicable), any applicable sales tax, estimated shipping cost, estimated delivery time and your order's subtotal. Should you choose not to make the purchase at this moment, your items will stay in the shopping cart for 30 minutes. If you wish to save your cart to make the purchase at a later time, just click on Save Cart. Your cart will be saved for 30 days.
By clicking on Secured Checkout you will then be taken through our easy 3-step, 100% secured checkout process encrypted by the GeoTrust® SSL Certificate. For more information, visit our Privacy & Security Section..
During checkout, your order is confirmed and you are billed, setting forth the process that gets the product fulfilled and ultimately shipped to your desired location.
If you have signed up for a My Account with us, your checkout process will be even faster and more convenient since your shipping and billing addresses will be readily available. Please visit the What is My Account? section for more info. When you have successfully completed your order, an Order Confirmation screen appears containing your order number, shipping and billing address, billing information (including the last four digits of your card), the products that were purchased and a total charge. An email confirming the transaction will be sent to the email address that you specified during checkout. |
| |
◊
| How do I pay for my order? |
| | FiShock.com accepts the following payment methods:
Credit Cards: - American Express
- MasterCard
- Visa
Debit Cards: Enjoy 100% secured shopping. 
Your credit card information is 100% secured by BrainTree™ in a PCI-compliant environment. All payment transactions are guarded by GeoTrust®. GeoTrust®, with its SSL Certificates, ensures a safe and secure, identity-theft free transaction. Credit card information is never stored in our servers for your security.
|
| |
◊
| How do I track my order? |
| | FiShock.com offers you the capability to track your order. Simply enter your order number at the track your order page and you will receive the most up to date information on the status of your order.
If your tracking status isn't immediately available, please check again later. You will recive a confirmation email when your order is shipped to you.
|
| |
| ◊ | What if I do not receive my order within the estimated delivery time frame? |
| | Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation within 7 days from the estimated delivery date of its return or refund, please contact us at (800) 800-1919.
|
| |
◊
| What do I do if my merchandise arrives broken or damaged from the carrier? |
| | If you receive you order and it is damaged by the delivery company, refuse delivery (if possible) and call 1-800-800-1819
For more details, please visit our return policy page. |
| |
◊
| Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive? |
| | Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the next business day or 2nd business day from the day they are shipped. Orders are shipped during business days only - we do not ship during weekends or holidays. Carriers only deliver during business days as well. Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack and ship than others.
As a rule, you can expect orders shipped "Next Day" to take 2-3 days to arrive, and orders shipped "2nd Day" to arrive within 3-4 days.
For more details, please visit our shipping information page. |
| |
◊
| How do I redeem a coupon? |
| | Periodically, FiShock.com may run percentage (%) discount promotions, dollar ($) off discount promotions and shipping promotions that require you to enter a coupon code.
To redeem your coupon, just enter the coupon code at the promotional code section of the shopping cart. The discount will automatically display after you enter the coupon code.
Coupons cannot be combined with any other promotions such as the standard 10% off discount offered to all our eNewsletter members. |
| |
◊
| Do I have to pay taxes for my order? |
| | FiShock.com collects sales tax on online orders originating from specific states. Depending on each state's tax rules the calculation includes or excludes shipping expenses. |
| |
◊
| Why am I being told an item cannot be shipped to me? |
| | Due to EPA regulations some items may not be shipped to all states. If an item is regulated in your state, you will be able to see the following state regulation note on the product detail page:
CANNOT ship to:
| AK | , CA | , CT | , DC | , DE | , HI | , IA | , ID |
You will still be able to add it to your cart but if the zip code you enter at the moment of checkout belongs to a restricted state for the product you are trying to order, you will get an error message and the item will be automatically deleted from your cart when you proceed to checkout.
At that point you have the following options: 1) You order a similar product that is not regulated in your state 2) You change your zip code and ship it to a different state If you decide to change your zip code at Step 2 of check out - Shipping Information, and the new zip code belongs to a restricted state, the check out process will stop and you will be re-directed to your cart. |
| |
Privacy & Security FAQs
|
| ◊ | Is my information secured? |
| | YES!
When you place an order with us, you can feel confident that your credit card and personal information is protected by a 256-bit SSL encryption from GeoTrust®. GeoTrust® is a trusted leader in online security services.
Payment processing is handled by BrainTree™ in a PCI-compliant environment.
My Account and all sections within it are also 100% secured by the 256-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us.
For more details, please visit our Privacy & Security information page.
|
| |
| ◊ | Is info I enter in My Account secured? |
| | YES! My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us. Your credit card number is stored by "The Vault" feature from BrainTree™and never in our servers for your peace of mind.
For more details, please visit our Privacy & Security information page. Enjoy 100% secured shopping. Your credit card information is 100% secured by BrainTree™ in a PCI-compliant environment. All payment transactions are guarded by GeoTrust®. GeoTrust®, with its SSL Certificates, ensures a safe and secure, identity-theft free transaction. Credit card information is never stored in our servers for your security.
|
| |
My Account FAQs
|
◊
| Why should I sign-up for My Account? |
| | If you plan on coming back and making future purchases, you will find creating an account with FiShock.com very useful.
An account will make the transaction process smoother as certain information (name, address, etc.) will be stored at FiShock.com. Any information that you enter into My Account will be accessible only by you as the entire section is password-protected. All data stored in this section is confidential and will not be shared with or sold to any third parties. For more details, please review the FiShock.com Privacy Policy. My Account will allow you to create wish lists and alerts and to access past orders. While you are creating your profile, you can select to opt-in for the FiShock.com eNewsletter, which provides valuable tips and advice plus entitles you to receive 10% off ALL your online purchases. An account is not required to place an order with FiShock.com.
My Account is designed to create a more satisfactory shopping experience for you. |
| |
◊
| How do I sign-up for My Account? |
| | To create an account with us, just go to My Account and sign up by providing a user name, email address and a case sensitive password consisting of 7-10 characters. You can also opt-in/out the FiShock.com eNewsletter under My Profile as well as provide us with some demographic information that would help us tailor our offers and communications to your interests. Once your account is created, you can provide multiple shipping and billing addresses, which will simplify your checkout process. You have the option of making purchases with or without an account. If purchases are made without an account, your information will have to be reentered every time you return to FiShock.com to make purchases. My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us. Your credit card number is stored by Braintree's "The Vault" feature and never in our servers for your peace of mind.
|
| |
◊
| How do I log-in into My Account? |
| | You can log in to your account from either the link at the top left of every page or during the checkout process. To log in to your FiShock.com account, simply enter your username and password.
Should you lose or forget your FiShock.com password, click on "Forgot Password," enter your ID (email address) and a temporary password will be emailed to you. |
| |
◊
| How do I create a Wish List? |
| | If you have signed up for My Account, you may set up a Wish List for future purchases. Just click on the Add to Wish List button at the product detail page.
You may access your Wish List at any point in time from My Account without obligation to buy. |
| |
◊
| How do I save my shopping cart? |
| | Similar to the idea of the Wish List, you may save your shopping carts. Just click on the Save Cart button after you have populated your shopping cart. Instead of going through the checkout process, you will be asked to sign in to your account so your cart can be stored.
If you do not have a My Account with us, you will be re-directed to creating one. Saving your cart gives you the ability to purchase the order in the future.
Saved carts will be stored in your profile for as long as you have a My Account.
|
| |
◊
| How do I set Reorder Alerts? |
| | If you have an account with us, you may set a reminder to make a purchase on a future date. The reminder will arrive via email a number of days (that you choose) before the event or date in question. You may set the reminder to "Once" or "Yearly” and add a personal message that will be contained within the text of the Reorder Alert email.
Reorder Alerts are a handy way to help you replenish products that you need season after season or even a couple of times during a season.
Reorder Alerts also give you the capability to set up personal reminders such as holidays, anniversaries and more! |
| |
◊
| What if I created my account with an incorrect email address? |
| | Your e-mail address is your Login ID. Therefore, your e-mail address cannot be changed. If the e-mail address that you used to create your account is incorrect, you will need to create another account with the correct address. |
| |
eNewsletter FAQs
|
◊
| Why should I sign up for the FiShock.com eNewsletter? |
| | The FiShock.com eNewsletter provides information and tips specific to your interests. You may set your preferences on any of the following categories that interest you: Livestock Fencing, Horses/Equine, and Hobby Farming.
Also, by signing up for the FiShock.com eNewsletter, you will be among the first to know about special offers, new product launches and more! |
| |
◊
| Do I get any discounts for being a FiShock.com eNewsletter member? |
| | YES!
By signing up for the FiShock.com eNewsletter, you will receive a 10% off discount on all of your online purchases. If you are logged in, the discount will automatically display in your cart. Otherwise, you'll see it during checkout. The eNewsletter discount may not be combined with any other coupon or discount. You will have the choice to use your standard eNewsletter discount or another coupon, whichever offers a higher discount. Coupons cannot be combined with any other promotion.
|
| |
◊
| Will my inbox be hit with ton of "junk" mail? |
| | NO!
Our goal is to deliver relevant information to your specific interests. You can expect to receive about 2 emails from us every month. |
| |
◊
| Can I opt-out from you e-mailing list? |
| | Absolutely!
You can opt-out from all e-mail communications at any time by clicking on the "Unsubscribe" link at the bottom of each e-mail and also in your "My Account" profile if you have an account with us. |
| |
◊
| What if I changed my e-mail address or signed up with an incorrect e-mail address? |
| | Your e-mail address is used to identify you as an eNewsletter member which entitles you to receiving 10% off discount on all your FiShock.com orders among other privileges. Therefore, your e-mail address cannot be changed. If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with a correct address. |
|
Product Reviews FAQs
|
◊
| Introduction to Product Reviews |
| | FiShock.com gives you the ability to express your opinion on products you've recently purchased so you can help other consumers like you find the most appropriate product for each specific need.
Products are rated from 1 (poor) to 5 (excellent). The number of stars a product displays gives you a quick idea of that item's average consumer rating.
Links to see all posted consumer reviews as well as a link to add your own product review are also available.
To enter a new review, just click on "Write a Review" on product detail pages and answer the short questionnaire. We ask for a valid email address in order to validate the legitimacy of the review. Also, our consumer care department may try to contact you to help you solve any problems you encounter with the product you've recently purchased.
Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy! |
| |
◊
| Are all reviews published? |
| | Our goal is to provide you with top customer service. Reviews are carefully monitored by our consumer care team in order to ensure product reviews are useful to other consumers. We reserve the right to not publish reviews that are inappropriate based on the following criteria: - Contain advertisements or unrelated topics.
- Use profane, offensive or defamatory remarks.
- Includes pornographic content.
- Tries to duplicate another review.
- Reflects the incorrect use of the product
We also reserve the right to correct typos before publishing a review. We would not alter the meaning or focus of a review in any way though. |
| |
◊
| How does FiShock.com use your product review? |
| | The main goal of allowing you to rate our products is to assist other consumers like you in finding the most appropriate product for each specific need. As it is also of our top interest that you are fully satisfied with your purchase, we may contact you to offer help or alternative solutions to solve any problem you encounter when using our products. |
| |
| | If after reviewing this section you still have some
questions or concerns, please do not hesitate
to call us at 1-800-800-1819 |
FiShock.com FAQs
